Unable to connect neither via cable nor wireless

[opllars]

My HP Envy 4528 printer had begun to only print after I did a reboot.  So I tried to reinstall the driver.  But then  it could not connect to printer.  I tried to connect the printer with another pc and it worked.  I tried another USB-output.   Then I tried a "root uninstall" that I found on the HP support community and reinstalled - still it wont recognize/connect with the printer.  Its strange since the support utility/program  was able to identify the printer and get the serial number...    I tried the HP doctor several times and it says there is a driver error and tells me to reinstall the driver - which I have done many times now, different versions.   I tried to install  HP smart, but it just say "No printer found".  I have tried every suggestion I could find on the forum. I tried to connect wireless and a connection was made so that it found the printer. But then it said I should install a driver. So what on earth to do? 

(Besides this problem my pc is functioning well and have all windows 11 updates)

[Echo_Lake]

@opllars

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This seems like a hardware issue with the printer. 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[opllars]

Thank you, but since it will cost money I might just as well bye a new one.  Or see if the local shop can fix it.

[opllars]

---

>This seems like a hardware issue with the printer. 

It can't be since the printer works when I connect to another PC.

[Echo_Lake]

@opllars

Thank you for posting back. 

Let's prepare your printer for a wireless connection, and restart the printer, computer, and router. 

• Turn the printer off, and then wait 10 seconds. 
• Disconnect the printer power cord from the printer. 
• Turn off the computer or the device you are trying to print from. 
• Connect the printer power cord to the printer, and then turn on the printer. 
• Disconnect the power cord from your wireless router, and then wait 10 seconds. 
• Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off. 
• Turn on the computer. 

Keep me posted!

[opllars]

I already tried this.  I have tried all that I could find on the forum that has to do with the problem.   Since you suggested something about hardware problem,  I got the thought that you might mean hardware on the pc, so I  went to Lenovo's homepage and ran a test on all hardware and everything was fine.  Also made sure that all latest software and drivers were installed (I  suppose it also checks for firmware, which someone told me to update).  

[Echo_Lake]

@opllars

Thank you for posting back. 

As we have tried all the troubleshooting steps from our end, think this issue needs some additional technical assistance that can be better provided through one-on-one interaction with our HP Support team.
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[opllars]

Ok, you already sent exactly that same text.  I might check out the cost at a later time.  Thanks.