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‎10-06-2022 12:05 PM

HP Recommended
Product: HP ENVY 4502 e-All-in-One Printer
Operating System: Microsoft Windows 11

Recently received Windows 11 update for 22H2.  Now, HP Envy 4502 series e-All-in-One printer won't print on both sides of paper.  Tried online for a solution to no avail.  Tried unplugging cord from printer and wall, still to no avail.  Don't know what else to do.

Category:
1 REPLY 1

‎10-06-2022 12:12 PM

HP Recommended

One thing to check is that the driver is configured properly. On your computer, go to control panel>devices and printers and then right click on the icon for your printer. Select "printer properties" from the drop down menu. Click on the advanced tab and ensure that you have an HP driver installed not a "Class or IPP driver" installed. If you do not have an HP driver listed, delete the printer and start over. If it is an HP driver, next click on the device settings tab. Scroll down and make sure that under installable options it shows that the duplex is installed. Changed to installed if it is not.

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