Unable to download firmware updates

[nimrod666]

HP Officejet Pro 8020

I have tried via update firmware on printer panel, downloading the file and running via usb and the web server  page, nothing seems to work. Any help appreciated.

[Andr-1611]

Hello @nimrod666 ,
Welcome to the HP Support Community!

Here is the solution for you: Firmware Update fails to load 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

[nimrod666]

Hi Andr-1611

I saw your previous post and tried those solutions without success.  Thanks.

[Andr-1611]

Hi Nmrod666,

What does that mean exactly?
Error code?
Is there a screenshot?

[nimrod666]

Hi Andr-1611

Apologies, I will try to explain better.

Update from printer panel gives me this:

Retry gives same error.

Using embedded web server

This stays at 0% and gives the same error message on the printer panel as the image above.

I have also downloaded the latest Firmware: 001.2314A (File name OJP8020_8030_2314A) and tried to run it but all I get is a very brief flash of a black screen and nothing further happens.

Also please note I have also tried these methods with my Anti-Virus disabled, and the printer is connected to Instant Ink.