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‎05-24-2023 12:51 PM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

HP Officejet Pro 8020 Printer Error.jpg

 

I have tried via update firmware on printer panel, downloading the file and running via usb and the web server  page, nothing seems to work. Any help appreciated.

Category:
8 people had the same question
4 REPLIES 4

‎05-24-2023 01:33 PM

HP Recommended

Hello @nimrod666 ,
Welcome to the HP Support Community!

 

Here is the solution for you: Firmware Update fails to load 

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
         
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‎05-25-2023 12:04 PM

HP Recommended

Hi Andr-1611

I saw your previous post and tried those solutions without success.  Thanks.

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‎05-25-2023 01:08 PM

HP Recommended

Hi Nmrod666,

What does that mean exactly?
Error code?
Is there a screenshot?

I'm not an employee of HP, I'm as volunteer here.
         
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‎05-26-2023 03:16 AM - edited ‎05-26-2023 03:17 AM

HP Recommended

Hi Andr-1611

Apologies, I will try to explain better.

Update from printer panel gives me this:

IMG_20230526_094134.jpg

Retry gives same error.

Using embedded web server

Screenshot 2023-05-26 095113.jpg

This stays at 0% and gives the same error message on the printer panel as the image above.

 

I have also downloaded the latest Firmware: 001.2314A (File name OJP8020_8030_2314A) and tried to run it but all I get is a very brief flash of a black screen and nothing further happens.

Also please note I have also tried these methods with my Anti-Virus disabled, and the printer is connected to Instant Ink.

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