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‎08-26-2025 05:01 PM

HP Recommended

I had to reinstall the drivers and the scanning portion did not install properly. I  was told by the print scan dr that there is a problem with  the device manager. It recommended a restart, and the issue was not fixed even after the restart.  Any advise is welcome.

4 REPLIES 4

‎08-28-2025 07:14 AM

HP Recommended

Hi @Francis_M,l

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

I'm an HP Employee.


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‎08-28-2025 05:37 PM - edited ‎08-28-2025 05:40 PM

HP Recommended

HP ColorLaserJet MFP M282-M285. I did do updates to the manager as recommended by the system.

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‎08-31-2025 01:44 PM

HP Recommended

Hi @Francis_M,

 

Thanks for reaching out. I understand how frustrating it is when the scanning feature doesn’t install properly, especially after reinstalling the drivers. Let’s go step by step to get this sorted out:

1. Uninstall Old Drivers Completely

Open Control Panel > Programs and Features.

Uninstall all HP printer-related software.

Disconnect the USB cable (if used).

Restart your PC.

2. Install the Full Feature Software

Go to the official HP Software & Drivers page for your printer:
HP Color LaserJet MFP M282-M285 Drivers

Download and install the Full Feature Software and Driver package (not just the basic driver).

During installation, choose Wireless or USB depending on your setup.

3. Run HP Print and Scan Doctor Again

After reinstalling, run the HP Print and Scan Doctor tool.

Let it automatically detect and fix issues with the WIA (Windows Image Acquisition) or TWAIN driver, which are often the cause of scan failures.

4. Check Windows Services

Press Win + R, type services.msc, and press Enter.

Ensure the following services are running and set to Automatic:

Windows Image Acquisition (WIA)

Remote Procedure Call (RPC)

Shell Hardware Detection

5. Test Scanning

Try scanning using HP Scan and Capture (Microsoft Store) or directly from HP Smart.

Also test scanning from the printer’s front panel (if supported).

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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‎08-31-2025 02:58 PM - edited ‎08-31-2025 02:59 PM

HP Recommended

I followed your directions 2x. the problem has not changed. it is still with the manager.

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