Unable to get to home screen

[Jennifer_Lee]

The printer is stuck on the initiating screen with one of the 7 dots filled in and the line making it all the way to the right, but nothing else happening.  The on/off button does not even work.  I unplugged it once and was able to get it past this screen, but now unplugging it does not even work.  I am thinking it is time for a new printer (5 years old), but wanted to see if there was potentially an easy/cheap fix.

Thank you

[Irfan_06]

Hi @Jennifer_Lee,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that is stuck on the loading screen..

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Jennifer_Lee]

Irwin6,

Thanks for the suggestion, but unfortunately that did not work. 

Jen

[Irfan_06]

Hi @Jennifer_Lee,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Kathy3377]

I have this exact same issue as the previous person. Any help would be greatly appreciated.

[Jennifer_Lee]

How can I reset factory defaults when I can't load my printer to the app or find my printer when working in the app?  I have no way to connect my printer to the internet.