• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-24-2019 04:13 PM

HP Recommended
Product: HP OfficeJet 5400 G510n-z
Operating System: Microsoft Windows 7 (64-bit)

Hi everyone, recently changed PC for top end machine with Intel i9700k and supporting it Motherboard. I wanted to install my printer HP OfficeJet 5400 G510n-z, just to find out that there is problem with full installation.
I'm running Windows 7 Pro 64bit
Seems there is some sort of problem with detecting USB, which is weird as I'm trying to install wireless Printer (printer is fine as working on older PC). All other devices had no problem with installation wizard ,even those with USB 1.0, but not the above printer. 
I've managed to install manually drivers but cant use Scanner as no software for it(cant install HP one for my sys and printer). 
Below some screen shots with the errors im getting. 

HP1.pngHP2.pngHP3.pngHP4.pngHP5.png

Anyone know how to resolve it? Or got alternative software for my new PC?



1 ACCEPTED SOLUTION

Accepted Solutions

‎02-24-2019 04:39 PM

HP Recommended

Can be closed finally got solution for that. Just adding link if anyone else ever will get same insane problem. In short just delete usbready.exe from Installation folder and run install without any issue. 
https://support.hp.com/nz-en/document/c05379522

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-24-2019 04:39 PM

HP Recommended

Can be closed finally got solution for that. Just adding link if anyone else ever will get same insane problem. In short just delete usbready.exe from Installation folder and run install without any issue. 
https://support.hp.com/nz-en/document/c05379522

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.