Unable to install HP printer

[SATongeMoor]

My HP Color LaserJet 2025 worked fine on my Windwos10 PC, but it isn't being found by the installation program when I try to install it onto my new Windows 11 PC.

The Serial No isn't recognized by the website, either (sn[edited).

Does anyone have any ideas how to install the printer onto my PC? Many thanks.

[SATongeMoor]

I should have mentioned: it is connected to the computer via USB.

[ferRX]

Hi @SATongeMoor 

Please install the next driver for your Laserjet CP2025 printer:

>> https://ftp.hp.com/pub/softlib/software12/COL24849/ly-64049-4/CP2020-full-solution-AM-EMEA1-v2.0.exe

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

[SATongeMoor]

Thank you for the software link. However, the installation was unsuccessful. After a couple of failed attempts I ensured that:

• the software was being run from the Downloads folder on the C: drive;
• the USB lead has been unplugged, as the software requests;
• the Compatibility tab was set to XP(update 2);
• the .exe file was right-clicked and Run As Administrator.

This is clean install on a new PC: there is only one user - the primary user (me) - and Administrator by default.

Every time I got the error message:

"This software cannot be installed using the "Run as..." command......

...Click Cancel... Log off and then begin as a user with administrator privileges.   ...... have the primary user of this computer install the software. Restart the installation by removing and re-inserting this installation CD."

Am I going wrong somewhere?

[ferRX · Accepted solution]

Hi @SATongeMoor 

Ok, if that doesn't work 🤔

   ...then try the next steps:

1. Please install the next drivers for your printer on Windows computer:

• DOT4. https://ftp.hp.com/pub/softlib/software13/COL44939/fp-148007-1/Dot4x64.msi

• PCL6. https://ftp.hp.com/pub/softlib/software13/printers/UPD/upd-pcl6-x64-7.9.0.26347.zip

2. Once installed then restart your Windows computer.

3. Then go to Configuration > Printers > Add Printer on Windows.

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.