Unable to install M277dw driver in windows 10

[NielsB]

I've been unable to install the drivers in windows 10. I have a 64-bit system and downloaded the latest drivers and tried the ones on the supplies cd. same error. The is regardless of any options I do or don't select. After agreeing to the terms and conditions I get error:

MSIExec command: /i C:\HP_Color_Laserjet_Pro_MFP_M277\Setup\Core\SIPM_64\HpTcpMon64.msi /qn REBOOT=ReallySuppress
Path:<empty>
Return code: 1603

I tried both with my virusscanner enabled and disabled. all programs closed. save mode. etc. same error over and over.

I can print as Windows now uses standard drivers, but I can't scan properly (not above 100dpi) and I'd love to use all the functions this printer has to offer using the correct drivers.

Help much appriciated

[DavidSMP]

Hi @NielsB,

Good Day. A warm welcome to the HP community. I reviewed the case regarding assistance with not being able to install the HP LaserJet printer. I will be delighted to assist you here.

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a software update or Windows 10 update?

For now, try these steps:

Please follow all the relevant steps from this link: http://hp.care/2DrZQcK and follow all the prescribed steps from this link.

• Step 1: Restart the computer
• Step 2: Change the Startup type
• Step 3: Try again to install the software

This should do the trick for you.

If this does not correct the situation then try these steps:

• press win key + R
• type services.msc then enter
• then look for print spooler
• or just select one and keep pressing P button and you will see print spooler right click on it and select start
• or double-click and select start
• Then restart the computer and check if it fixes the issue.

If the problem persists, then try performing all the relevant steps from this link: http://hp.care/2Dt9oEG and this should resolve the issue.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient. 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[NielsB]

Hi David,

Thank you for your help. 
The provided solutions didn't work however. The spooler is running (on automatic). The posted solution 4 on the microsoft link appeared to change some configurations, but the installer is still giving the same error.

I'm running a clean windows 10 installation (no upgrade) and it's regularly updated. I just got the printer new 2 weeks ago and it was never installed before.

[DavidSMP]

Hi @NielsB,

I reviewed the post. Thanks for the reply I was away on my weekend and could not respond right away. You've displayed infinite patience, terrific attitude coupled with great technical skills to try and resolve the issue. Kudos to you for the effort. 🙂

It has been an absolute privilege to have shared this platform with you and a fabulous experience to have worked with you. I hope things work for you.  To isolate the issue, please install the printer on a different Windows computer and check if it works. This very much looks like a software issue. If it works correctly on a different computer, then you will need to format this computer and reinstall windows again. Then reinstall the printer drivers.

For now.  try these steps:

• Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
• Check in device manager, if the printer is listed there, please delete it. (Right-click on the Windows button to access device manager)
• Go to devices and printers, select any printer listed there and you will get some options on the top.
• Click on print server properties.
• You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
• Delete all the instances of your printer listed in devices and printers.
• Restart the PC.
• Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
• Type %temp% in the run box and click Ok or hit the Enter button.
• It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
• If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
• Ignore the Regedit option if it cannot be done.
• Restart the PC again.

• Then create a new user account as an administrator  from this link: http://hp.care/2rZfJBC

Log into the new user account after restarting your computer.

• Then download the latest full feature driver from http://hp.care/2tzUgol  and install it on the computer after selecting the correct operating system.
• Connect the printer to your computer only when the setup prompts for the printer.
• This should fix the issue.

If this does not do the trick, please download the Windows Built-in drivers by following instructions from this link: http://hp.care/2o3acvH

This should resolve the issue for you.

If it does not try the basic drivers (PCL drivers from the same link mentioned above to download the full feature drivers)

This should help you with printing.

For scanning, you could download and install HP Smart App from this link: http://hp.care/2zQycnP and it will do the trick for you. It includes how to install, download and work with HP Smart app along with FAQs.

Trust me I have done al I can to assist you by keeping your best interest in mind. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care stay healthy, keep smiling big and have a blessed year ahead. 🙂

Cheers