Unable to install Officejet 4650 drivers on Windows 11

[pd26]

I have HP Officejet 4650 all-in-one printer. I am able to print from Windows 11 applications but the scan feature does not work. In fact nothing other than printing works. When I click on "HP Officejet 4650 Series" in Start --> All Apps, it starts configuring the device for connectivity. It detects the device over the network but when I choose to set up connectivity automatically, it comes back after a long time to say that there is an error. I ran HP Print and Scan Doctor 5.7.1. It says that there is an error with Device Manager, but it does not say what is the error and what is the resolution. It directs me to a web page that "was either not found or does not exist". 

I am completely lost. I tried this several times over the last few months. I am frustrated. Can somebody help me, please? Scanning from Windows 11 is important to me. By the way, it all works fine from my windows 10 computer. What is the resolution? 

[Dragon-Fur]

@pd26 

Welcome to the HP Community -- a Peer-to-Peer Forum for people who use HP Technology

Try / Consider:

If you want to try it,

Restart everything, including the router that controls your network

If you cannot stand it, consider at least Restarting the Printer and the computer.

Next,

Run Windows Updates - Check for Updates - if any updates are "Pending Restart", Restart the computer and log in

Next,

It is possible that the current installation is failing due to pieces of printer software lurking (hiding) as a result of a previous installation attempt.

=========================

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

What if?

If you are having trouble installing the software, for example, everything goes along and suddenly you see "Driver Unavailable" or similar, 

(then)

Add the steps in the Check and Remove Section when uninstalling the printer software.

Check_and_Remove_Section_4

‎05-11-2023 08:21 AM

@Paracri 

Welcome to the HP Community Forum.

Try / Consider:

If you want to try it,

Restart everything, including the router that controls your network

If you cannot stand it, consider at least Restarting the Printer and the computer.

Next,

Run Windows Updates - Check for Updates - if any updates are "Pending Restart", Restart the computer and log in

Next,

=========================

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

What if?

If you are having trouble installing the software, for example, everything goes along and suddenly you see "Driver Unavailable" or similar, 

(then)

Add the steps in the Check and Remove Section when uninstalling the printer software.

Check_and_Remove_Section_3

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP OfficeJet 4650 series Print and Scan Driver and Accessories 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet 4650 All-in-One Printer series 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"