• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-08-2022 06:13 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

A friend reported that her wireless HP 5020 printer on a HP Windows 10 laptop was printing multiple pages that were nothing to do with her. Thinking this was a neighbour accidentally using the printer via wi-fi, I changed the printer password. Since then Windows 10 will not recognise the printer at all!
In an effort to correct, I reset the printer to factory defaults - no good.
I uninstalled the software as per:

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Driver-not-available-on-HP-Envy-5020/td...

Then reinstalled. Windows 10 claimed to find a suitable driver and advised downloading HP SMART.
This did not work either!

Please do not suggest my trying again - or deleting all entries from the registry & deleting all files/folders for this printer. I have repeatedly done so, but still get the same result:

Phill_S_0-1644324127704.png

Searching on the internet I found that many people have exactly the same problem with this printer.
The only solution that seemed to work was:

https://ftp.ext.hp.com/pub/softlib/software13/printers/EN5000/EN5000_Full_WebPack_44.4.2679.exe
However this is no longer available.

Can anyone help?

 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.