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‎05-21-2024 05:42 PM

HP Recommended
Product: HP ProDesk 400 G1
Operating System: Microsoft Windows 10 (64-bit)

I ran into an issue today when trying to install the full software for an HP Color Laserjet Managed MFP 47528 printer via windows 10. When i get to the place where you put in the ip address, it will not recognize the printer via the IP address. I verified the IP address, and could even get to it via the web browser, but the software would not see it. We have a printer vlan and the computer is on a separate vlan from the computer, but I have had no problems with installing the drivers/software before. Is there a setting on this printer or something with the software that is causing issues. We have never purchased a managed printer before, so I am guessing there is a setting that may hide the printer on a network. Just reaching there.

2 REPLIES 2

‎05-21-2024 06:30 PM

HP Recommended

Just ran into a nearly identical issue trying to connect some security cameras to software and it turned out that Microsoft Defender was blocking the communication. Worth checking that possibility. If you are using an antivirus suite that might also be doing it.

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‎05-22-2024 08:38 AM - edited ‎05-22-2024 08:46 AM

HP Recommended

I found that I can manually install the driver and it recognizes the printer, but for some reason it will not recognize it in the full install package software or hp smart. 

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