• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎01-14-2020 10:55 AM

HP Recommended
Product: Officejet 4630
Operating System: Microsoft Windows 10 (64-bit)

I had to reinstall the printer software for my Officejet 4630 network printer.  I kept getting the error “unable to install software” during each attempt.  The solutions suggested in this forum or in the support section were all just “placebo” suggestions.  None worked.

Finally I installed the software in Windows 7 / Windows 8 compatibility mode.  Software installed with no issues.

In short, it would be nice for HP to note this as one of the issues or update the software download program to work with Windows 10.

1 REPLY 1

‎01-16-2020 12:21 PM

HP Recommended

Hi @Bchat1

Welcome to the HP Support Community.

 

Thank you for the feedback and I'm glad you found a workaround. I will forward this issue to the respective team of engineers in HP and it will be sorted out soon.

 

Keep us posted for any other assistance. Happy to help!

 

Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->