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‎02-07-2021 02:53 AM - edited ‎02-07-2021 03:21 AM

HP Recommended
Product: HP OfficeJet Pro 6835 All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I am using an HP Probook 650 G2 and my operating system is Windows 10 64 bit ver 20H2

 

I have tried multiple times to install the latest Full Feature software on my OfficeJet Pro 6835, but it crashes at the end. I have used Print and Scan doctor, SMART, Support Assistant, Printer Assistant and Windows trouble shooter, but i am still missing the necessary software and drivers to scan. I get the following message: 

tmhollis_0-1612693121144.png

 

and when I look at it I see this:tmhollis_0-1612692861721.png

 

 

When I run Print and Scan doctor it tells me to reinstall the software. I have followed the steps in the forum to completely uninstall the printer, the drivers and clear the printer spool. Every time I try to install the printer, though, I get the following:

 

tmhollis_1-1612693175590.png

 

I have updated the firmware, and even though the basic software is installed, I cannot get the scanner to work. Any help would be greatly appreciated.

 

Teri

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-07-2021 10:17 AM

HP Recommended

Hi,

Can you perform a color copy from the printer front panel or may you see a Scanner Failure error?

 

Please follow below guidelines and let me know the results, a such would likely occur due to an hardware failure and not due to any software problem:

https://h22207.www2.hp.com/us-en/document/c00587971

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎02-07-2021 10:17 AM

HP Recommended

Hi,

Can you perform a color copy from the printer front panel or may you see a Scanner Failure error?

 

Please follow below guidelines and let me know the results, a such would likely occur due to an hardware failure and not due to any software problem:

https://h22207.www2.hp.com/us-en/document/c00587971

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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