Unable to load driver and hp user software on my Windows 10 PC

[alligusto]

We had a connection issue with WiFi and I've uninstalled the DRIVER software, went to the HP website to downstall and re-intall.

While the installation is taking place, the printer appears on my Printer list and I can set as the default. But, the installation never completes (I've tried 10 times!), and the last display on my screen is a big red X showing that the wireless connection was not successful.

BTW - I've had this wireless connection in place for about a year with my Windows 10 PC so can't understand why it won't work now.

After the page with the red X, I hit next and it allows for the submission of an error report, or to search only resources for help.  I hit NEXT again and am told  "no solution to this problem can be found at this time."  I hit OK and it takes be back to the Connection options dialogue to start all over!  and There is NO WAY TO CLOSE THAT DIALOGUE box so I've been closing it with TaskManager.

A shortcut is installed in my Start meny for the Officejet Pro 6835. Normally when I click I have the full array of options aavailable on the printer, plus ways to clean it.  Now, with the install not complete, I just get a dialogue box asking if I'll allow the .exe app to make changes to my device ... and then it starts the install process from scratch again.

Help!!

[Riddle_Decipher · Accepted solution]

@alligusto I recommend you create a new user account with admin privileges and then follow the below steps to perform a clean installation of the printer drivers:

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, unplug the USB cable from the printer (if present). 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.