Unable to login to HP Smart Install - hp officejet pro 8035

[drossi1025]

I receive the following message when trying to login to my printer account:

Something went wrong.

• Cookies may be disabled: Check your browser settings to ensure that cookies are enabled.
• System clock may be misconfigured: Be sure that your system clock is correct.

Cookies are enabled.

System clock is correct.

[A_Gayathri]

Hi @drossi1025 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand encountering issues logging into HP Smart Install for your HP OfficeJet Pro 8035 printer and have already verified that cookies are enabled and your system clock is correct, 

Here are a few troubleshooting steps you can try:

• Clear Browser Cache and Cookies: Sometimes, cached data or corrupted cookies can cause login issues. Clearing your browser's cache and cookies might help resolve this. You can typically find this option in your browser's settings menu.
• Try Another Browser or Device: Sometimes, the issue might be specific to your current browser or device. Try logging in from a different browser or device to see if the problem persists.
• Update Browser: Ensure that your browser is up to date. Outdated browsers can sometimes have compatibility issues with certain websites or services.
• Disable Browser Extensions: Browser extensions or add-ons can sometimes interfere with website functionality. Try disabling any extensions or add-ons and then attempt to log in again.
• Check Firewall and Security Software: Your firewall or security software might be blocking access to HP Smart Install. Temporarily disable your firewall or security software and see if you can log in successfully. If you're able to log in after disabling the firewall or security software, you may need to adjust the settings to allow access to HP Smart Install.
• Reset Printer: If none of the above steps work, you can try resetting your HP OfficeJet Pro 8035 printer to its factory settings. Refer to the printer's manual for instructions on how to perform a reset.

Refer to this document: HP OfficeJet Pro 8035 All-in-One Printer

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[drossi1025]

This issue is definitely driving me crazy. I am spending too much time on uninstalling, resetting,  clearing cookies and cache, reinstalling, on and on and on!

I do not understand why I have to login to HP (website) to use my printer. This is an HP issue with NO support.  Give me someone to call!

Time for a new printer and printer company! 

[A_Gayathri]

Hi @drossi1025,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!