Unable to print. Rendering failed.

[baldyninja01]

hi please help me i keep getting Unable to print. Rendering failed. when i try and print on my windows 11 pc

[zoey7886]

@baldyninja01, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding "Rendering Failed" Error on HP OfficeJet Pro 8122e Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The "Unable to print. Rendering failed." error can occur due to various reasons such as driver issues, outdated printer firmware, or incorrect settings. Here are some steps you can take to resolve this issue:

Step 1: Update Printer Driver

1. Go to the HP Support website: HP Support
2. Search for your printer model: HP OfficeJet Pro 8122e.
3. Download the latest printer driver compatible with Windows 11.
4. Install the driver following the on-screen instructions.
5. Restart your computer after installation.

Step 2: Update Printer Firmware

1. Access the printer's Embedded Web Server:
   • Open a web browser.
   • Type the printer’s IP address into the address bar.
2. Log in if required.
3. Navigate to the Firmware Update section and check for updates.
4. Download and install any available firmware updates.

Step 3: Check Printer Settings

1. Open the Print dialog from the application you are trying to print from.
2. Go to Printer Properties or Preferences.
3. Verify the paper size, type, and other settings.
4. Ensure the correct printer is selected.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Stillman5]

On Step 1, # 1 you state to open a web browser window and put in the printer's IP address. How do we find the address of our printer? 

I have completed all of Step 1 multiple times and am not having luck with getting my printer to work. 

[Stillman5]

Also, I did find the IP address for the printer, however my computer tells me the website is unsafe and will not allow me to further proceed. Any other suggestions? 

[zoey7886]

@baldyninja01, Thank you for sticking with us — I know how frustrating it feels when you're all set to print and instead you're met with “Rendering failed”. Let’s work through this together.

You’re absolutely right — some browsers may flag the printer’s Embedded Web Server (EWS) as “unsafe” because it's not using a trusted certificate. But don’t worry, it's safe to proceed if you're connected to your home network and the IP address matches your printer.

Here’s what to do:

Proceed Anyway (Securely)

When you see the “Connection is not private” or “Warning” page, look for Advanced or Details.

Click on “Proceed to [IP address] (unsafe)” — it’s your printer’s local server, so it's okay.

Once inside, navigate to Settings > Printer Updates or Firmware Update, and check for updates.

If your browser completely blocks it, try using a different one like Microsoft Edge or Mozilla Firefox, which usually allow bypassing.

If you’d prefer not to use the web interface, you can also update the firmware using the HP Smart App:

Open HP Smart > Select your printer > Printer Settings > Advanced Settings.

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,