Unable to print and scan - driver unavailable

[80085]

I have been unable to pint on my laptop for a few months now.  I am however, able to do so on my iPad.

When I attempt to print, I receive a Driver Unavailable message.

What I have tried to solve the issue:

 - Installed and run HP Print and Scan Doctor a few times and it can't find the issue.  

 - Manual installed drivers, both basic and recommended from the HP support site

 - Attempted to add and remove the printer

None of the above worked.

[Kumar0307]

@80085, Welcome to the HP Support Community!

I believe the printer is connected wirelessly to the computer.

• Make sure the printer and the PC are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Use the HP Smart app to print and scan from your Win 10 PC

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[80085]

I tried all this prior to posting, and again a few moments ago.  Unfortunately, this does to solve the issue.

[Kumar0307]

@80085

In that case, install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Use the HP Scan Extended app to scan and check if that helps.

Click here to download the app. 

Once it's downloaded and installed, go to Start > All Programs > HP > HP Scan Extended > Run "HP Scan Extended"

Let me know how it goes.

[80085]

That failed to work.

Message from the manual add printer dialog box:

The device is not found on the network.  Make sure that:

1. The device is turned on - IT IS

2. The network is connected - IT IS

3.The device is properly configured - IT IS

4. The address on the previous page is correct - IT IS

I can't understand why you've made connecting a printer so difficult!!!

[Kumar0307]

@80085

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Technical Support team in your region for further assistance. 

Keep me posted for any other assistance.

[80085]

Thanks for stating the obvious, Kumar