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‎05-16-2020 03:08 AM

HP Recommended
Product: HP Officers 6970

Hi 

I have an officejet 6970 that I am unable to get to print in colour. Received brand new/official inks yesterday and still not able to print in colour. Have tried changing properties & uninstalling/reinstalling the printer. Is anyone able to help? The virtual agent is not at all helpful! 

2 people had the same question
4 REPLIES 4

‎05-16-2020 10:37 AM - edited ‎05-16-2020 10:38 AM

HP Recommended

Can you copy in colour? That will eliminate possible computer/driver issue from printer issue.

If you can copy in colour download and run print and scan doctor from HP and run it.

 

 




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‎05-16-2020 02:00 PM

HP Recommended

No, to copy is black and white too. Tried brand new cartridges too 

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‎05-17-2020 05:41 AM

HP Recommended

Then you have a printer problem, nothing related to a computer so uninstalling software /driver can't help you in any way.

Try to reset the printer to factory defaults.




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‎05-19-2020 04:52 AM

HP Recommended

Thank you. Will give that a go! 

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