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‎12-04-2020 12:05 AM

HP Recommended
Product: HP OfficeJet Pro 8715
Operating System: Other

Recently upgraded my Apple desktop to macOS Big Sur version 11.0.1 and I have lost the ability to print in color. Even though document selected shows in color when you select print the image changes too black and white. Looking for suggestions. Apple referred me to HP

1 REPLY 1

‎12-09-2020 08:47 AM

HP Recommended

@jsparty1

 

I reviewed your post and I understand that you are unable to print in color.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you uninstall the printer driver from your computer and then download and install the driver from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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