Unable to print in colour

[RikCoeckelbergs]

I am unable to print in colour from my Surface. I need to send the print instruction to my phone in order to get a print in colour.

With 1 month past expiry, I can no longer contact HP, quite frustrating, as the helpdesk tried to help me for an hour without any result...

He said the problem would be in the driver of the printer. Anyone who can help me with that? I work on Windows 10

[A4Apollo]

Hi! @RikCoeckelbergs, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand you have issues printing in colour from the printer.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you tried printing from a different application? Does the issue persist?

Does the issue persist when you make a copy from the printer?

Have you tried checking with a different ink cartridge?

Please share the printer model name to assist you better.

Try replacing low, empty or defective ink cartridges on your printer.

Check the print settings for your print job in Windows 10, 8, Windows 7, or Windows Vista.

In the software application you are trying to print from, click File, and then click Print.
The Print window opens.
Open the Properties dialog box.
Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
Depending on your print job, you might consider modifying the following settings:
Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.
Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.
Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.
Black and White: If you want to print in black and white only, select the grayscale option.
After selecting the print settings, click OK to apply the settings, and then click Print.

If you are able to make a colour copy from your printer uninstall and reinstall the printer drivers.

If you are using a windows PC try uninstalling the full feature printer software from root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties window.

Close Devices and Printers.

Update the full feature printer drivers using this link. Click Here

Let me know if this works! 
Have a great day ahead! 🙂

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