Unable to print using drivers provided for HP LaserJet 1020

[dcrockwe]

My printer's driver was deleted.  I attempted to reinstall it using add Device.  HP LaserJet 1020 drivers were found and installed.  However, I am unable to print even the test page.  Getting error message

[A_Gayathri · Accepted solution]

Hi @dcrockwe,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the issue you're experiencing with the HP LaserJet 1020 driver on your HP ENVY x360 Laptop (15-ed0056nr) running Windows 11 could be due to driver compatibility issues or an incomplete installation. Follow these steps to troubleshoot and resolve the issue:

Step 1: Verify the Driver Compatibility

Check the Driver Version:

• Visit the HP LaserJet 1020 Printer series Software and Driver and search for the HP LaserJet 1020 drivers.
• Confirm that the driver supports Windows 11.
• If Windows 11 drivers are unavailable, use the Windows 10 driver in compatibility mode.

Download the Universal Print Driver (UPD):

• If specific drivers for the LaserJet 1020 are not available, download the HP Universal Print Driver (PCL6 or PCL5) for Windows from HP's website.

Step 2: Remove and Reinstall the Printer

Uninstall the Printer:

• Press Win + R, type control, and hit Enter.
• Go to Devices and Printers or Printers & Scanners.
• Locate the HP LaserJet 1020, right-click (or click) and select Remove Device.

Delete Old Drivers:

• Open the Print Management tool by searching for it in the Start menu.
• Under Print Servers > Drivers, locate and delete the HP LaserJet 1020 driver.

Restart Your Laptop:

• Reboot your laptop to clear any cached data.

Reinstall the Driver:

• Install the driver you downloaded earlier (specific or universal driver).

Step 3: Configure the Printer

Check the Printer Port:

• Go to Devices and Printers.
• Right-click on the HP LaserJet 1020 and select Printer Properties.
• Under the Ports tab, ensure the correct port (e.g., USB or TCP/IP) is selected.

Set the Printer as Default:

• Right-click on the printer and select Set as Default Printer.

Print a Test Page:

• In Printer Properties, click Print Test Page to verify functionality.

Step 4: Resolve Potential Errors

Check for Windows Updates:

• Ensure your Windows 11 is updated. Sometimes, missing updates can cause driver conflicts.

Disable Print Spooler Service (and Restart):

• Press Win + R, type services.msc, and hit Enter.
• Locate Print Spooler, right-click, and select Restart.
• If restarting doesn’t work, stop the service, delete files in the C:\Windows\System32\spool\PRINTERS folder, and start the service again.

Check Error Logs:

• Go to the Event Viewer (search in Start menu) and review the Application and System logs for specific printer-related errors.

Step 5: Advanced Troubleshooting

• Test with Another Computer: Connect the printer to another PC to verify the issue isn’t hardware-related.
• Use HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor to diagnose and fix printing issues.

Refer to this document: HP Print and Scan Doctor

I hope this helps. 

Take care and have a good day.

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