• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP ENVY x360 Laptop - 15-ed0056nr
Microsoft Windows 11

My printer's driver was deleted.  I attempted to reinstall it using add Device.  HP LaserJet 1020 drivers were found and installed.  However, I am unable to print even the test page.  Getting error message

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @dcrockwe,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the issue you're experiencing with the HP LaserJet 1020 driver on your HP ENVY x360 Laptop (15-ed0056nr) running Windows 11 could be due to driver compatibility issues or an incomplete installation. Follow these steps to troubleshoot and resolve the issue:

 

Step 1: Verify the Driver Compatibility

Check the Driver Version:

Download the Universal Print Driver (UPD):

  • If specific drivers for the LaserJet 1020 are not available, download the HP Universal Print Driver (PCL6 or PCL5) for Windows from HP's website.

Step 2: Remove and Reinstall the Printer

Uninstall the Printer:

  • Press Win + R, type control, and hit Enter.
  • Go to Devices and Printers or Printers & Scanners.
  • Locate the HP LaserJet 1020, right-click (or click) and select Remove Device.

Delete Old Drivers:

  • Open the Print Management tool by searching for it in the Start menu.
  • Under Print Servers > Drivers, locate and delete the HP LaserJet 1020 driver.

Restart Your Laptop:

  • Reboot your laptop to clear any cached data.

Reinstall the Driver:

  • Install the driver you downloaded earlier (specific or universal driver).

Step 3: Configure the Printer

Check the Printer Port:

  • Go to Devices and Printers.
  • Right-click on the HP LaserJet 1020 and select Printer Properties.
  • Under the Ports tab, ensure the correct port (e.g., USB or TCP/IP) is selected.

Set the Printer as Default:

  • Right-click on the printer and select Set as Default Printer.

Print a Test Page:

  • In Printer Properties, click Print Test Page to verify functionality.

Step 4: Resolve Potential Errors

Check for Windows Updates:

  • Ensure your Windows 11 is updated. Sometimes, missing updates can cause driver conflicts.

Disable Print Spooler Service (and Restart):

  • Press Win + R, type services.msc, and hit Enter.
  • Locate Print Spooler, right-click, and select Restart.
  • If restarting doesn’t work, stop the service, delete files in the C:\Windows\System32\spool\PRINTERS folder, and start the service again.

Check Error Logs:

  • Go to the Event Viewer (search in Start menu) and review the Application and System logs for specific printer-related errors.

Step 5: Advanced Troubleshooting

  • Test with Another Computer: Connect the printer to another PC to verify the issue isn’t hardware-related.
  • Use HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor to diagnose and fix printing issues.

Refer to this document: HP Print and Scan Doctor

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.

View solution in original post

1 REPLY 1
HP Recommended

Hi @dcrockwe,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand the issue you're experiencing with the HP LaserJet 1020 driver on your HP ENVY x360 Laptop (15-ed0056nr) running Windows 11 could be due to driver compatibility issues or an incomplete installation. Follow these steps to troubleshoot and resolve the issue:

 

Step 1: Verify the Driver Compatibility

Check the Driver Version:

Download the Universal Print Driver (UPD):

  • If specific drivers for the LaserJet 1020 are not available, download the HP Universal Print Driver (PCL6 or PCL5) for Windows from HP's website.

Step 2: Remove and Reinstall the Printer

Uninstall the Printer:

  • Press Win + R, type control, and hit Enter.
  • Go to Devices and Printers or Printers & Scanners.
  • Locate the HP LaserJet 1020, right-click (or click) and select Remove Device.

Delete Old Drivers:

  • Open the Print Management tool by searching for it in the Start menu.
  • Under Print Servers > Drivers, locate and delete the HP LaserJet 1020 driver.

Restart Your Laptop:

  • Reboot your laptop to clear any cached data.

Reinstall the Driver:

  • Install the driver you downloaded earlier (specific or universal driver).

Step 3: Configure the Printer

Check the Printer Port:

  • Go to Devices and Printers.
  • Right-click on the HP LaserJet 1020 and select Printer Properties.
  • Under the Ports tab, ensure the correct port (e.g., USB or TCP/IP) is selected.

Set the Printer as Default:

  • Right-click on the printer and select Set as Default Printer.

Print a Test Page:

  • In Printer Properties, click Print Test Page to verify functionality.

Step 4: Resolve Potential Errors

Check for Windows Updates:

  • Ensure your Windows 11 is updated. Sometimes, missing updates can cause driver conflicts.

Disable Print Spooler Service (and Restart):

  • Press Win + R, type services.msc, and hit Enter.
  • Locate Print Spooler, right-click, and select Restart.
  • If restarting doesn’t work, stop the service, delete files in the C:\Windows\System32\spool\PRINTERS folder, and start the service again.

Check Error Logs:

  • Go to the Event Viewer (search in Start menu) and review the Application and System logs for specific printer-related errors.

Step 5: Advanced Troubleshooting

  • Test with Another Computer: Connect the printer to another PC to verify the issue isn’t hardware-related.
  • Use HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor to diagnose and fix printing issues.

Refer to this document: HP Print and Scan Doctor

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.