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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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How about elaborating on the following sentence. It is not really clear to me what you are trying to say.
"The boys lost their wi-fi connection 2 days ago and rebooted with a new password."
Losing a wifi connection and rebooting a PC or notebook have nothing to do with a new password or a printer. The password on your router did not change unless they or you changed it.
If it is now not working on any device that was previously connected to it, you will have to reconnect it to each device. Use the HP printer connection wizard for Windows devices.
I suggest ensuring that the printer is setup to be connected to your wireless router. That will make things far more simple. Go to the wireless section of the printer's menu and set it up with your router's wifi password.
For Windows devices
http://ftp.hp.com/pub/softlib/software13/printers/HPPSdr.exe
HP Printer Diagnostics
This should have been posted in the printer section. I will move it for you.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
HP Recommended
How about elaborating on the following sentence. It is not really clear to me what you are trying to say.
"The boys lost their wi-fi connection 2 days ago and rebooted with a new password."
Losing a wifi connection and rebooting a PC or notebook have nothing to do with a new password or a printer. The password on your router did not change unless they or you changed it.
If it is now not working on any device that was previously connected to it, you will have to reconnect it to each device. Use the HP printer connection wizard for Windows devices.
I suggest ensuring that the printer is setup to be connected to your wireless router. That will make things far more simple. Go to the wireless section of the printer's menu and set it up with your router's wifi password.
For Windows devices
http://ftp.hp.com/pub/softlib/software13/printers/HPPSdr.exe
HP Printer Diagnostics
This should have been posted in the printer section. I will move it for you.
I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"
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