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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 4
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Unable to print

HP Recommended
Hp DeskJet ink advantage 5275
Other

When I switch on my printer it is showing an error -0xb8042326,what should I do now??

3 REPLIES 3
HP Support Agent
HP Support Agent
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@Subhajit23, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Check for any jammed paper inside the printer and if the print carriage is moving freely.

Refer to the steps mentioned in this document.

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Turn off IPv6

  1. From the home screen on the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Network Setup, and then touch Advanced Settings.

  3. Turn off IPv6, and then touch Yes to confirm.

Try making a standalone copy and check if that works.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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I have tried every possible steps you have mentioned but it is still displaying the same error. When i switch on my printer the same thing is flashing. I think it happened when i connect my router with it , and it it was showing that updating... so What to do now??? please help me with a better solution....its very urgent .. 

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HP Support Agent
HP Support Agent
16,794 16,793 1,125 1,336
Message 4 of 4
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@Subhajit23

 

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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