Unable to register printer to my account

[Mary_64]

The smart app recognize my printer and I can print from my phone but I can not activate the hp + and I can not finish setup and said unable to register printer to my account 

[Raj_05]

Hi @Mary_64,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing difficulty activating HP+ and registering your HP Deskjet 2720e printer to your account through the HP Smart app, here are some steps you can follow to troubleshoot the issue.

Check Your Internet Connection: Ensure that your smartphone and the printer are connected to the same Wi-Fi network. A stable internet connection is essential for the setup process.

Update HP Smart App: Make sure you have the latest version of the HP Smart app installed on your smartphone. Outdated apps can sometimes cause issues.

Restart Your Devices: Try restarting both your smartphone and the printer. This can help resolve temporary glitches.

Reset the Printer: You can try resetting the printer to its default settings. To do this, follow these steps:

• Turn on the printer.
• Press and hold the Wireless and Cancel buttons together for 5 seconds. The Cancel button typically has a red X icon.

Clear the App Cache (Android): If you are using an Android device, you can try clearing the cache and data of the HP Smart app. Go to your device's settings, then Apps or Application Manager, find the HP Smart app, and clear its cache and data.

Reinstall the HP Smart App: If none of the above steps work, try uninstalling the HP Smart app from your smartphone and then reinstall it from the app store.

Check HP Account Credentials: Ensure that you are using the correct HP account credentials (username and password) when trying to register your printer. You can visit the HP website to verify your account details.

Check Printer Firmware: Make sure your printer has the latest firmware update. You can usually check for updates through the printer's control panel menu.

Verify HP+ Availability: Ensure that HP+ is available in your region and for your specific printer model. Not all printers support HP+ in every region.

Network Security: Sometimes, network security settings can block the registration process. Ensure that your network doesn't have overly strict firewall or security settings that might prevent the printer from connecting to HP's servers.

By following these steps, you should be able to resolve the issue and successfully activate HP+ and register your HP Deskjet 2720e printer to your account through the HP Smart app.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[TakenOvahGaming]

I cant get my Printer to Register either I use to have it registered but havent used it in awhile what else can I do to get this printer working again and sign up for instant Ink!

[Raj_05]

Hi @Mary_64,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support