Unable to register the printer

[Dgood11765]

I keep getting the error message unable to register the rinter to my account when trying g to set up my new printer

[Anand_Andy]

Hi @Dgood11765,

Welcome to the HP Support Community

I understand you are facing an issue with your HP DeskJet 4130e All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Then please follow the steps mentioned in this document to register: https://register.hp.com/

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Starance]

This issue seems to be HP having too much control over the product that users pay for.  This HP Smart App needs its restrictions cut back and allows people to register the printer.  Apple are notorious for it but never had problems removing a device and adding, never!  HP, sort it out!