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‎05-07-2020 05:16 AM

HP Recommended
Product: HP G5370uk
Operating System: Microsoft Windows 10 (64-bit)

The computer keeps losing its connection with the printer (wireless or USB) and following advice on the HP Community page, tried to do a printer reset and whilst uninstalling the software reached a point where the following message appeared; "Call to DriverPackageUninstall returned error 5 for package". Followed further advice for this problem but warned not to continue if it was an HP Computer and now stuck and don't know what to do, help!

1 REPLY 1

‎05-13-2020 05:20 AM

HP Recommended

@camdb, Welcome to HP Support Community!

 

I see that you have issues with removing the printer drivers from the computer and it returns an error, I appreciate your efforts in trying to resolve your issue. 

 

Please follow the post by one of our experts below to uninstall the HP software:

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/driverpackageuninstall-returned-error-5-f...
 

Once completing the uninstall, reinstall the HP Software and check for any difference.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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