Unable to see Color option, please Help!

[Suvajit_3835]

Suddenly, from today, I am not able to print any page in Color.

Color option itself not showing in Printing Preference

Had reinstalled drivers , no help. Ran HP Doctor, everything showing fine in the report.

But whatever I am printing, it is only in Monochrome. Color option is completely disappeared. 

Windows 10 64 bit OS..

Kindly help.

[sandytechy20 · Accepted solution]

@Suvajit_3835

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button , and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color , then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[RIH1]

After the printui.exe /s move, cannot remove HP printer driver under drivers.  Dialog states that printer driver is in use

[sandytechy20]

@RIH1

This required remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[RIH1]

Before seeing your response, I managed to delete the driver.  I think I rebooted the PC and then could delete it.

I then fixed the problem with a solution from another thread:  Control Panel;  Devices and Settings; Printers & scanners;  Add a printer or scanner.  Leave until searching finishes, then select The Printer that I want is not listed.  Enter IP address of printer in dialog box which appears.

I now have colour printing available on the printer which appears as HP Officejet Pro 6970 in the list of printers.  Previously it had FAD and a number attached to the description.  This has now gone, and the ability to print colour from my PC appears to have returned.

[sandytechy20]

@RIH1

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.

[Suvajit_3835]

Thank you for your suggestion.

This is what I did and get back Color option.

1) Firstly, removed printer from Printers and Scanners in Windows 10.

2) Removed all its associated drivers (used printui.exe /s option).

3) But I have HP Smart app installed in my Laptop (Windows 10).

4) Connected Printer to Laptop again using USB Connector.

5) When I visit HP page to download and installed printer driver, I found they are asking to download HP Smart actually, which was previously installed in my laptop. Hence, I did not downloaded again.

6) I open HP Smart app in my Laptop and found it has connected with my Printer and "Deskjet 3835" printer appearing ready for use.

7) I then checked "Printing preference" and found 'Color' and 'Black and white' option is appearing to choose. 

😎 I could not able to installed "Firmware" since, during Firmware installion page, it was not showing (not detected) my printer. Don't know, why ?

9) So, in nutshell, other than removing the printer from laptop and reconnect, I did not do anything to get back Color option. 

10) Now, I am facing a different problem, where printing quality degraded, I ran Cleaning cartridge, aligned printer all such utilities, but quality appearing very bad. Test Print showing Ink is sufficient, but don't know why printing quality not upto the mark !

[sandytechy20]

@Suvajit_3835

Try step 14 mentioned in this HP document to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[amyjean551]

HP6970

I have tried everything on this page.  There is still NO option to chose color printing, only gray scale.  Very frustrated.

EDIT:  Just tried color copy, only copied black and white.  These are new cartridges, all full.

[sandytechy20]

@amyjean551

Welcome to HP support community.

Try the steps mentioned in this HP comment to fix the issue:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.