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‎09-21-2023 02:02 PM - last edited on ‎10-03-2023 05:29 AM by Retired

HP Recommended
Product: HP Color LaserJet Enterprise 5700 Printer

In our organization we are using a Print Server and have installed the HP Smart Universal Print drivers, are able to see and map the network printer. However, the color function will not allow us to select it due to PC_DEVICE_RENDER_TYPE: being Monochromatic. All other functions work (duplex, different trays, etc).

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-21-2023 02:07 PM

HP Recommended

I have run into this a few times with HP drivers lately.  It looks like the driver fails to recognize that the device is color capable and manually setting the device type to color resolves the issue.

 

Device Type SettingsDevice Type Settings

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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2 REPLIES 2

‎09-21-2023 02:07 PM

HP Recommended

I have run into this a few times with HP drivers lately.  It looks like the driver fails to recognize that the device is color capable and manually setting the device type to color resolves the issue.

 

Device Type SettingsDevice Type Settings

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎09-22-2023 06:39 AM

HP Recommended

This was the answer. Thank you. Good to know for the future that "Auto Config" can cause failure to detect actual capabilities in the future. This was very helpfull.

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