Unable to select Enable Borderless printing

[BeatleTim]

I am having trouble enabling the borderless selection on my printer through a scan app on windows.  The message says, "Borderless printing was changed from On because of a conflict with another printer setting."  Please help lol.  

Thank you  

[Hawks_Eye]

Hi @BeatleTim 

Welcome to the HP Support Community! 

  

Thanks for posting your query! We're here to help you get back up and running.

Before I can guide you properly, I’ll need to gather a few details to understand the exact situation. 

Could you please share the printer model you’re using? (For example: HP ENVY, HP OfficeJet, HP Smart Tank, etc.)

Which app/software are you trying to print from? You mentioned a “scan app on Windows” — do you mean HP Smart, Windows Fax & Scan, or another program?

What is the paper size you have selected for printing? (e.g., A4, Letter, 4x6 photo paper).

Which paper type/media setting is currently selected in the print dialog? Some paper types do not support borderless printing.

Did you install the full-feature printer software/driver package from HP, or are you using the built-in Windows drivers?

Has borderless printing worked on this printer before, or is this the first time you are trying to enable it?

Once I have these details, I’ll be able to pinpoint why the option is grayed out and walk you through enabling borderless printing.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

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