Unable to send test message or print jobs to printer

[Dave22261]

My HP Notebook recently stopped being able to send test messages or print jobs to my HP Color LaserJet Pro MPF M277dw. I still have other communication between the machines.  Other laptops and iPhones continue to print just fine.  Things I have done:

-Run HP Print and Scan Doctor--test print fails, but internal test print works.  As directed, I reinstalled software and drivers for the printer.

-I have cold reset the printer.

-I have totally removed all HP printer software from my laptop, cleaned the registry, run a virus scan, and reinstalled software and drivers.

-I have tried to stop print spooling, clean out the printers folder, and re-start print spooling.

-No jobs appear to be stuck in the print queue.

-I have even run restore point to an earlier date.

-I have tried to print with anti-virus and firewall both on and off.

Nothing I've tried has solved my problem.  Any ideas?

[senan6806]

@Dave22261

A warm welcome to HP forums! This is a great place to get support, find answers and tips to your technical queries.

It sounds like an issue with the printer driver installed on your PC. Use the method below to remove all existing printer drivers:

1.) Turn off your PC, Printer and Router.

2.) Unplug the power from the back of router, wait for 10 -15 seconds.

3.) Connect the power cable back to router, turn on the router first. Wait till the router to initialize.

4.) Turn on Printer and PC.

5.) In Windows, search for and open Programs and features

6.) Select your HP Printer

7.) Select Uninstall

8.) In Windows, search for and open Devices and printers

9.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

10.) Open up the run command with the "Windows key + R" key combo.

11.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

12.) Click on the "Drivers" tab

13.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

14.) Select Ok

15.) Select Apply and Ok on the Print Server Properties windows

16.) Close Devices and Printers

Once the driver is removed, download and install the printer software and driver from here.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Dave22261]

Still no luck.  After completing all these steps with the installation saying it was successful and the printer is properly configured, I've attempted to send a test page.  The printer control panel flashes the "printing" message and then drops off with nothing printing.  I have no problems printing from other devices.  Thoughts?

[senan6806]

@Dave22261

We could try giving full permission to the printers folder and the printer:

1.) Open path C:/Windows/System32/Spool

2.) Right click on PRINTERS folder and select Properties

3.) Click Security tab.

4.) Click Advanced

5.) Under Permissions tab click Continue

6.) Allow Full control to all entries below Principal.

7.) Click Apply and Ok.

8.) Open Devices and Printers.

9.) Right click the name of your printer and select Printer properties

10.) Click Security tab and give full permissions to all the entries under Group or user names.

11.) Restart the PC.

Keep me posted!

[Dave22261]

Still no luck.

[senan6806]

@Dave22261

That's unfortunate 😞

Let's try assigning a manual IP and creating a TCP/IP port for the printer, assigning a manual IP should stabilize the printer connection and creating a TCP/IP port will ensure that the PC is communicating to the printer using the correct port:

Please ensure the printer is up-to-date with its firmware. If you are unsure, you can download and install the latest firmware update from here.
Once you are up-to-date with the firmware, please set a manual IP address for the printer. The steps on how to set a manual IP address can be found here.
Once you assign a manual IP, use the steps below to create a TCP/IP port:
1.) Search Windows for devices, and then select Devices and Printers in the list of results.

2.) Right-click the name of your printer, and then select Printer Properties.
3.) Click the Ports tab, and then click Add Port.
4.) Select Standard TCP/IP Port, and then click New Port.
5.) Type the printer’s IP address and then click Next.
6.) Select the new Standard TCP/IP Port from the list, and then click OK. You might see a second printer device display in the list of devices. Do not uninstall either printer device. Leave both printer devices.
7.) Restart PC and Printer, try to print.
 

[Dave22261]

Unfortunately still no luck.  When I try to print a test page, the "printing" icon comes up on the printer control panel, but drops off after a couple seconds and nothing prints.

[senan6806]

@Dave22261

Could you create a new user account and check if you can print. You may use the steps available here to create a new user account. Once you create a new user account, add a Windows Built in Print driver and check if you can print.

[Dave22261]

I can't print from the added new user account either with the Windows built-in driver.  Same symptoms as all along...

[KrazyToad · Accepted solution]

@Dave22261

It looks like you were interacting with @senan6806, but he is out for the day. I'm KrazyToad & I'm at your service. 

I suggest you Reset your Notebook and then download the Full Feature Software once again and try printing

Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289 to perform the Reset

Keep me posted how it goes

Thank you and have a wonderful weekend 😊

 If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.