Unable to set up HP Smart Tank 7602

[rmikej]

On or about February 13, 2026, I received their first printer unit. I was able to set it up without any assistance and to use it, but the lid continued to fall off. The HP online agent indicated the unit must have been damaged in shipment and sent me a replacement unit. Since receipt of the replacement unit on or about April 8, 2026, I have been unable to complete setting up or to use the printer. I have spent over 20 hours personally attempting to set up the machine with “assistance” from HP’s online Chat agent and multiple telephone calls speaking with various agents in foreign countries. I finally resorted to hiring a private technical professional with 40 years of experience working on computers and printers who spent one-half a day speaking intermittently with HP agents. He too was unsuccessful in setting up HP’s machine. During my numerous conversations with HP’s representatives, I found them to be, albeit polite and well-meaning, unhelpful. I have come to memorize their robotic responses: “We are sorry,” “Be patient,” “Your case has been expedited,” and “Our response team will be back to you within 5-7 business days.” In the meantime, I have no use of the machine for which I am paying. More importantly, HP refuses to inform me if or when I can expect them to fix my product or be able to use it. I have already incurred substantial real damage and mental anguish because of HP’s failure to perform "hassle free" as advertised. I have even written to the Florida Attorney General Consumer Protection Division requesting them to open a case to investigate HP’s business practices and possible deceptive practices harming other consumers like me. I am available to continue to answer questions and cooperate with HP to resolve my issue. Respectfully signed, a very frustrated customer.

[Nal_NR]

Hi @rmikej ,

Thank you for reaching out to the HP Community. 

We understand your concerns and would like to assist you further. To investigate the matter thoroughly and proceed, we kindly request you to provide the following details via private message. I have sent you a private message. Kindly check and provide details. 

For your privacy and security, please do not share any personal information in this public thread. Once I receive your message, I will ensure your case receives the necessary attention.

Thank you!

[rmikej]

what details do you want?

[Nal_NR]

Hi @rmikej ,

I have sent you a private message with the required details. Please check it and provide the information. Thanks

[rmikej]

done

[rmikej]

First Name: Mike

Last Name: Jones

Serial Number: TH5BBCD1Z3

Product ID: 9G066A

CSO/Order # 5158317409 

Contact Number: 561.389.5940

Full Address:8001 SE Paurotis Lane, Hobe Sound, FL. 33455

Country: US

Pincode: 82132753

Email: mjonesas@comcast.net