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‎06-04-2024 05:27 PM

HP Recommended
Product: HP LaserJet MFP M140w Printer

Hi,

I'm new to this site. I'm having GREAT difficulty setting up my printer on wifi. I've tried by computer and phone. Help needed please.

Category:
6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-05-2024 12:52 AM

HP Recommended

This printer only supports 2.4Ghz wireless, most current home routers are dual radio 5Ghz and 2.4 Ghz. The problem is the 2.4 will try to connect to the 5Ghz and will show as connected but not work. Likely it has flipped back and forth between the 2.4 and 5ghz channels and that is why you could connect sometimes. The best solution is to create a unique SSID for the 2.4Ghz channel on your router and only allow the printer to connect to that 2.4 Ghz SSID. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

2 people found this reply helpful
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5 REPLIES 5

‎06-04-2024 11:22 PM

HP Recommended

Hi @MaggieMo 

 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=XmRrGORAO9c

 

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
2 people found this reply helpful
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‎06-05-2024 12:05 AM

HP Recommended

Hi

Thank you for your helpful reply. Interestingly, I managed to get ot going and did some printing. 

I turned it off and went back to it later. Now the blue light is flashing above the power light ( which is also on). I am now getting notifications on my phone and computer that the printer is NOT connected to wifi. My Smart app recognises the printer but says its not connected. I've been trying to sort it for 3 hours!

Any other suggestions?

Many thanks.

Maggie

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‎06-05-2024 12:52 AM

HP Recommended

This printer only supports 2.4Ghz wireless, most current home routers are dual radio 5Ghz and 2.4 Ghz. The problem is the 2.4 will try to connect to the 5Ghz and will show as connected but not work. Likely it has flipped back and forth between the 2.4 and 5ghz channels and that is why you could connect sometimes. The best solution is to create a unique SSID for the 2.4Ghz channel on your router and only allow the printer to connect to that 2.4 Ghz SSID. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



2 people found this reply helpful
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‎06-05-2024 01:51 PM

HP Recommended

Hi

You have been so kind helping me this far. I had my printer det up ok ( after many hours. Its a laser jet MPF M140w model. 

I turned it off after I'd finished printing. Now it simply won't reconnect to wifi! The Smart app recognises the printer but says it's not connected. On my computer when I go to my print tab it shows the printer and says 'not connected'.

The power light is on my computer and the blue light is flashing. Why am I not connected???

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‎06-05-2024 03:12 PM

HP Recommended

To those reading,

 

This discussion is related to the following thread of the same discussion:

 

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Many-hours-still-trying-to-reconnect-pr...

 

 

Dragon-Fur

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