Unable to sucessfuly reinstall OfficeJet 7110 with duplexer on W10.

[Hank_Jones]

Unable to successfully reinstall OfficeJet 7110 with duplex on W10.
Printer has been working for some months with little problem.
After install device fails to show under Devices & Printers.
When selecting print; duplex and many print options do not show. When printing gets 'AStartDoPrinter call was not issued' message.

HP OfficeJet 7110 Wide Format ePrinter - H812a

ProductCR768A

[Betty0610 · Accepted solution]

@Hank_Jones

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[Hank_Jones]

Betty0610,

Thanks for the reply appreciate it.

instructions failed on 9)  rec'd ' package can not be deleted driver in use'  message.     See screen shot.
Install fails at same point.
I also have a HP laser installed is that a problem?

Please advise.  Thank you.

[Hank_Jones]

UPDATE: reinstalled  a second time and it worked.  Took several tries for software to find the printer by IP address.  Installed successfully.

Give you a Big fat 'Atta-boy/girl.

Did a good job -
Are you as well versed with HP 4500 scanners as you are with printers? 
Having a hard time making the scanner with with large scans ~100 pages.

Thanks again.
Hank Jones

[Betty0610]

I'm glad to hear that and you're most welcome. For a different product, I'd request you to to create another post.

Do get back to us in the future for further assistance.

Please do mark my post as "Accepted Solution".

Have a nice day and stay safe!:)

[Hank_Jones]

[Please do mark my post as "Accepted Solution".]

If memory serves I did mark as 'Accepted Solution'.  I am unsure how to check the marking. 
Please advise & I will follow up make sure you  get credit.

Will the ' root uninstall and reinstall'   process  work for  all HP printers or is it specific to  OfficeJet 7110?

H

[Betty0610]

It will work for all Printers 🙂

[Hank_Jones]

[It will work for all Printers]

Is there a link to the procedure?