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HP Recommended
HP Support Framework
Microsoft Windows 10 (64-bit)

I no longer have an HP printer, and would like to uninstall ALL related software, but the last program "HP Solutions Framework" will not uninstall ...error message says "unable to uninstall because "HP Support Solutions requires it".  However, HP Support Solutions does not appear as a program to uninstall.  I could delete the files associated with HP, but generally this is not an optimal way to manage uninstallation problems.  

1 REPLY 1
HP Recommended

@DaleD7

 

HP Support Solutions is not related so much to printing.

 

If you want it gone, uninstall the HP Support Assistant software first.

 

The HP Support Assistant is NOT printer software, though it does provide a hook into the printer and its software for the purpose of keeping any eye on the device and to watch for updates / issues.

 

Control Panel > icon view > Programs and Features >

Scroll down, find, Uninstall the HP Support Assistant

After the uninstall is completed, Restart the computer and log in

 

NOTE:

When / If asked whether you want to save any of the presets / personal HPSA information, respond to have any (personal) data associated with the program removed along with the HPSA software.

 

 

 

Once you uninstall the HPSA software, the Framework should not be so stubborn (can be removed).

 

Commentary:  I suggest that you read about the HPSA and then decide whether you want to remove it and the Solutions Framework.

 

HPSA removed?  Miss having it on your computer?

Want a new copy of the HPSA installed on your computer?

 

Download and Save

HP Support Assistant

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.
  • After the software is installed:  Restart the computer and log in

 

Help for HPSA:

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

 

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.