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I have canceled my instant ink membership and loaded my printer with new, compatible ink cartridges, but it says my firmware blocked it because they contain a non-HP chip. How can I proceed with using my printer? I don't print enough for the membership to be worth it.

1 REPLY 1
HP Recommended

@FloridaFreeBird 

 

Welcome to the HP Community --

 

I do not see that you included your printer model.

If you did so, the post failed to include the information.

 

The printer is perhaps complaining because you are trying to use refilled / remanufactured ink cartridges that lack (do not have) an embedded HP Chip / circuitry.

 

Said another way --

Nearly every HP printer is subject to Dynamic Security protection that checks for -- and requires -- every ink cartridge to include an embedded HP Chip in the cartridge.

 

There is no legal method to bypass the security.

 

Ask your ink supplier if they adhere to this requirement.

 

---------------------------------------------------------------

Which Ink Can be Used in the Printer?

 

 HP Ink - Learn About Supplies

 

Read

How ink is used

 

And

 HP Printers - Dynamic Security Enabled Printers

 

===================================

Message Content References

 

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 

 HP Support Official Channel – HP Support Video Gallery

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.