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‎11-27-2021 11:50 AM

HP Recommended
Product: Color LaserJet M254dw
Operating System: Microsoft Windows 10 (64-bit)

How do I make my LaserJet M254dw accept 3rd party cartridges, and print again ?

 

My LaserJet M254dw started displaying "Unauthorized supplies are installed" a week ago and is refusing to print. I do have 3rd party cartridges installed. A year ago I had a similar issue, which was resolved by downgrading the firmware to version 20200612 and disable auto-updating, Since then printing worked fine, until a week ago. I have verified that the firmware is still version 20200612.

Category:
2 REPLIES 2

‎11-30-2021 10:43 AM

HP Recommended

@VIPs_husband

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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‎01-01-2022 03:26 PM

HP Recommended

Unfortunately, your printer installed a new firmware update. The new firmware update blocks 3rd party cartridges (must only use HP.)  You cant go back to the prior firmware,

HOWEVER: There is a workaround: YOU MUST SWITCH THE MICRO-CHIP from the Genuione HP Cartridge to the 3rd party cartridge.  WATCH THIS VIDEO ON HOW TO DO THIS:  https://www.amazon.com/vdp/223064c996eb43839302c99c203e4dbb

  

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