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‎09-20-2019 01:28 PM

HP Recommended
Product: hp
Operating System: Microsoft Windows 10 (32-bit)

How do fix an unavailable driver message 

1 person had the same question
1 REPLY 1

‎09-20-2019 01:47 PM - edited ‎10-13-2019 09:12 AM

HP Recommended

@Pmark1110 
Hello,


What is the exact model of your printer (example: CB747A)?
To locate this product number P/N: this document.

How is the printer connected using the USB cable or wireless network?


To resolve this problem, please configure a new Port as follows:

  1. On the keyboard, press the Windows and R logo simultaneously. The Run window opens.
  2. Type control printers, and then press ENTER. The Devices and Printers window opens.
  3. Right-click the printer icon, then Printer Properties, Ports tab, and Add Port....
  4. Select Standard TCP/IP Port, and then tap Add Port....
  5. Click Next, and then enter the IP address of the printer (example: 192.168.1.97) in the Printer Name or IP Address field, and then click Next.
  6. Once the port is added, click Finish and close all windows.
  7. Try to print.

Do not hesitate to contact us if needed.

Regards,😏

 


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