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‎12-17-2018 12:28 PM

HP Recommended
Product: Gateway
Operating System: Microsoft Windows 10 (64-bit)

I just uninstalled an HP OfficeJet 6500 and removed it from my computer.  Now, upon startup, I receive a pop-up that it's looking for C:\Program Files\HP\HP Officejet 6500 E710n-z\brn\HPstatusBL.dll.  File and location no longer exisists.  How do I stop this pop-up from showing every time I start my computer?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-18-2018 12:48 PM

HP Recommended

@McAllen_Will

 

  • Error message "HP Status BL.dll” – module not found

 

Printer has been uninstalled / removed – error message persists

 

Solution provided by  ShlomiL (Paraphrased):

  • Open File Explorer (formally Windows Explorer)
  • Type (copy and paste) into the address bar and press Enter:

%appdata%\Microsoft\Windows\Start Menu\Programs\Startup

  • Delete (drag to Trash) the monitor ink alerts shortcut to the non-existing printer

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-18-2018 12:48 PM

HP Recommended

@McAllen_Will

 

  • Error message "HP Status BL.dll” – module not found

 

Printer has been uninstalled / removed – error message persists

 

Solution provided by  ShlomiL (Paraphrased):

  • Open File Explorer (formally Windows Explorer)
  • Type (copy and paste) into the address bar and press Enter:

%appdata%\Microsoft\Windows\Start Menu\Programs\Startup

  • Delete (drag to Trash) the monitor ink alerts shortcut to the non-existing printer

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

 

 

 

 

Dragon-Fur

Was this reply helpful? Yes No

‎12-18-2018 09:15 PM

HP Recommended

Thanks!  Worked like a charm!

Was this reply helpful? Yes No

‎12-18-2018 10:16 PM

HP Recommended

@McAllen_Will

 

You are welcome.

 

Cheers!

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Dragon-Fur

Was this reply helpful? Yes No
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