• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

I need information on uninstalling an old HP printer.  (drivers, etc...)

I have bought a new HP printer but after installing of the new printer.  It appears that the HP computer believes both printers are connected to the same IP port(based upon the HP tool doctor).

Looking to remove the old information from the system to resolve the conflict.

 

Thanks.

2 REPLIES 2
HP Recommended

Knowing what printers you had would be useful.

 

First on your PC go to control panel>devices and printers, right click on the old printer and select delete from the drop down menu. As long as you do not have any queued jobs for that printer it will delete it.

Repairatrooper_1-1634533012880.png

 

Then go to  control panel>programs and features

 

Repairatrooper_0-1634532822451.png

Uninstall any programs that reference the old printer. 

If you happen to delete programs required by the new printer you will just need to reinstall.

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



HP Recommended

I appreciate the response.  Here is a view of what I am seeing...

DennisKuy_1-1634792204197.png

The 7400 series is the old printer.  The 7740 is the new printer notice it shows (Copy 1). 
The reason I open the ticket was that not all of the 7400 series deleted.  As with picture shows "fax" is still listed and will not delete.
In Microsoft Word, all parts of the 7400 series is still showing(fax and regular print with it believing items are in the queue).

DennisKuy_2-1634792546343.png

Also it shows a 7740 without the (Copy 1).

 

How do I clear this up?
The new 7740 is only partially functioning with some apps.

 



 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.