Uninstall old printers and install new printer

[Chessie2013]

How do I uninstall printers?  I want to reinstall my 9015e printer but there are already 2 9015e printers plus an HP Smart printer showing in devices.  I have spent 6 hours on the phone with HP trying g to get my printer to work.  I think the best thing to do is just start over.  

[Dragon-Fur]

@Chessie2013 

Welcome to the HP Community Forum.

The following is relevant to Windows.

First, "Uninstall printer application and the full driver printer software

Next, Suggestions / examples to install the software and the HP Smart Application

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HP Smart - Windows - Application

Reset the HP Smart app to remove the app's data stored in your account.

Next, Uninstall the application.

The example shows Reset and suggests (re)installing the app from the Microsoft Store

Skip installation steps if you don't want the app installed.

Example - HP Smart - Windows - Reset

HP_Smart_Win_Apps-and-Features_ Reset_9

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HP Full Feature Software - Uninstall

The example shows where to find -- and how to remove -- printer software that might be "lurking".

Skip any references to installing the software.

Basic Instructions - Un-Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

NOTE:  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

NOTE:  If the printer also installs Help files - Uninstall the printer help file package from Programs and Features when you are uninstalling the main printer software.

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.    If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

Example - Windows - Printer Software -  "Check and Remove Section"

Check_and_Remove_Section_4

Next,

Ready to Install?

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Windows Updates

Make sure all Windows Updates are installed and current. 

If any updates are Pending, Restart the computer to complete installation.

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Dual Band Network

Consider

If your router supports it,

Create a separate SSID named network for each frequency

Connect the printer to the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance between router and device (printer)
• 5GHz is faster

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Printer Software - Full Feature Software

When you are ready to install the full driver printer software,

Video

HP OfficeJet 9010 | 9015 | 9018 | 9019 : Download & Install HP Full featured software 

and / or

If the software is already installed and you want to "reinstall":

Uninstall the printer software from Programs and Features

Restart the computer and log in

Check that all the pieces of the printer software have been removed - if anything is deleted, Restart computer and log in

Next,

Download, Save, (then) Install new copy of the printer software

After the software in installed, Restart the computer and log in

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP OfficeJet Pro 9010 EasyStart Printer Setup Software – Offline Use Only 

Next...

Supported for your printer - Optional

>>  Install HP Universal Scan Software - Model Dependent –

• Download / Save / Install  HP Universal Scan Full Feature Software 
• HPUS adds OCR libraries to installed HP Scan software. 
• HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.
• Note:  HPUS can be installed as standalone or installed after the full feature printer software.
• After the software is installed, Restart the computer and sign in

 HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11

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Printer Connection - TCP/IP

Method - Create / Change-to TCP/IP port

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

Find the printer's IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on the Front panel of your Printer to get the IP address

Next,

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Printer Properties

OR
Control Panel > icon view > Devices and Printers >  Right-Click the printer > Left-Click Printer Properties

Tab Ports
Click Add Port

Select Standard TCP/IP Port

Select New Port and follow the instructions
Type in the correct IP address for the printer

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

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Printer - HP Smart - Windows - Application

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP Smart requires that you sign into the application using your HP Account credentials.
• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)
• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

and

Check -- Every device (computers and mobile) where HP Smart is installed should be running the latest version of the HP Smart application available for that device type.

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References / Resources / Examples

Example - Windows - HP Print Software - Parts

Parts_to_Printer_Software_8

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9015e All-in-One Printer 

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