Unknow report printing from god knows where

[FXSpringer01]

I keep getting the following printing out on my HP Officejet Pro 7740.  It prints about every 15 minutes.  I don't know where it comes from.  When it prints there are no jobs showing in my print cue.  It started after I down loaded the latest print drivers.  It will repeat until I run out of paper.

GET http://h10141.www1.hp.com/pub/inkjrt/updates/edwinx/manifests/EDWINXPP1N002

Host: h10141.www1.hp.com

Proxy-Connection: Keep-Alive

Accept: application/xml

User-Agent: fwupd

Any help or direction would be greatly appreciated.  

[VikramTheGreat · Accepted solution]

Hi @FXSpringer01,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It looks like this is a known issue where the printer keeps printing a status page like this due to constant IPP Keep‑Alive requests from a Windows driver, even when no jobs are queued. Here's how to resolve it:

Step 1: Clear Print Spooler & Cancel Any Pending Jobs

A lingering job could be triggering repeated requests:

1. Press Win + R, type services.msc, and press Enter.
2. Find Print Spooler, right-click → Stop.
3. Open File Explorer, go to: C:\Windows\System32\spool\PRINTERS

Delete all files in that folder.

1. Go back to Services, right-click Print Spooler → Start.
2. See if the odd printout stops.

Step 2: Disable IPP Keep‑Alive in the Printer’s Web Interface

Some HP printers let you turn off Keep‑Alive settings to prevent repeated HTTP status prints:

1. Print a Network Configuration sheet from the printer (via touchscreen under Wireless or Network settings).
2. Note the printer’s IP (e.g., 192.168.1.100) and access it via a browser: http://<printer_IP>.
3. Navigate to Network → Advanced Settings or IPP Settings.
4. Look for Keep‑Alive or IPP Enable/Disable, and disable it.
5. Save and restart the printer.

Step 3: Use a Standard TCP/IP Port Instead of IPP

Switching from an IPP port to a Standard TCP/IP port on Windows often stops these status prints:

1. Go to Control Panel → Devices and Printers.
2. Right-click your 7740 → Printer Properties → Ports tab.
3. If it’s set to something like IPP or HP IPP, click Add Port… → Standard TCP/IP Port, then create a port with the printer’s IP address.
4. Set it as the default port and hit Apply.

Step 4: Update Printer Firmware

Outdated firmware can cause unwanted behavior like this:

1. Open HP Smart or the printer's Embedded Web Server (EWS) via its IP.
2. Go to Printer Maintenance → Update Printer.
3. If an update is available, install it.
4. After updating, revisit the Keep‑Alive and port settings above.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat