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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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04-09-2022 06:57 AM - last edited on 04-09-2022 09:44 AM by Ric_ob
We recently changed our router and so I need to change the Wireless settings on my OfficeJet 8015. But most of the options are greyed out and I get a message that says "This feature has been locked by the person who set up the printer." I am the owner and individual that set up the printer. Please provide instructions on resetting the printer? The Reset Network Settings option is unavailable as well. Thank you for your time and assistance.
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Accepted Solutions
04-12-2022 12:54 PM
@giangio58
Welcome to the HP Support Community.
I'd love to help.
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the communities page for the private message.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
I am an HP Employee
04-12-2022 12:54 PM
@giangio58
Welcome to the HP Support Community.
I'd love to help.
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the communities page for the private message.
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
I am an HP Employee
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