Unlock printer

[SB418]

I have a printer from HP. Using the printer's touchscreen to try and set it up, we are getting this message "This feature was locked by the person who set the printer up." How do I unlock the printer settings? 

Please advise me.

Thank you.

[Nal_NR]

Hi @SB418,

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @SB418,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

[Kai_Xin]

Hi,

Thanks for your feedback. I hope the reset procedures have resolved the issue. If not, do let us know here.

On the other hand, it would be helpful if we can have more information below to help us to understand the scenario?

Please help to indicate Yes or No for each of the options below. If possible, please help to provide details in the underlined fields where applicable:

• Please check if any of the following was done right before the issue occurs?
  • (Yes/No) Change of WiFI router (from Brand:____ Model:_____ to Brand:____ Model:____)
  • (Yes/No) Change of Modem (from Brand:____ Model:_____ to Brand:____ Model:____)
  • (Yes/No) Change of Printer's location
  • (Yes/No) Addition or Removal of WiFi Extender
  • (Yes/No) Change of WiFi Router Settings
    • (Yes/No) Change of WiFi SSID
    • (Yes/No) Change of WiFi Password
    • (Yes/No) Change of WiFi Encryption Standard (From:________ To:_________)
    • Others: ________________________ (Please Specify)
  • (Yes/No) Change of Modem Settings
    • What was changed: ________________________ (Please Specify)
  • (Yes/No) Restore Factory Defaults on the Printer
  • (Yes/No) Restore Network Defaults on the Printer
  • (Yes/No) Firmware Upgrade on the Printer
  • (Yes/No) Use of WiFi Direct on the Printer
  • (Yes/No) Turn off WiFi Direct on the Printer

Others:_______________________________________________ (Please Specify)

Thanks!