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Message 1 of 4
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Flag Post

Unsigned Printer Driver for HP 6968

HP Recommended
HP X8A39UPR
Microsoft Windows 7 (64-bit)

Laptop HP X8A39UPR is showing yellow triangle next to device.

 

Properties Dialog -> Hardware Tab -> Device Functions -> Unknown Device -> Printers

 

If try to reinstall driver it gives me an error due to unsigned device.

 

Uninstalled Driver completely and re-installed ... no luck.

3 REPLIES 3
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HP Support Agent
HP Support Agent
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Message 2 of 4
Flag Post
HP Recommended

@CADDIE37

 

Welcome to HP support community.

 

Did you uninstall the driver from root level?

 

If not, follow the below steps

Perform root level uninstalltion to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers.
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Author
Level 1
7 3 0 0
Message 3 of 4
Flag Post
HP Recommended

Yes ... tried that from the instructions from an earlier post.

 

ScreenshotScreenshot

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HP Support Agent
HP Support Agent
23,381 23,273 1,293 1,381
Message 4 of 4
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HP Recommended

@CADDIE37

 

Create a new user account and try to install the driver.

  1. Select Settings.
  2. Tap Accounts.
  3. Select Family & other users.
  4. Tap "Add someone else to this PC."
  5. Select "I don't have this person's sign-in information."
  6. Select "Add a user without a Microsoft account."
  7. Enter a username, type the account's password twice, enter a clue and select Next.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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