Update HP extension

[Richard485]

I keep getting messages when I boot up my MacBook Air with a 2020 M1 chip and currently running macOS Seqouia, that I need to contact HP to update the HP extension  in order to be compatible with future macOS updates. How do I update the HP extension on my MacBook Air

[A_Gayathri]

Hi @Richard485,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[Richard485]

I have HP OfficeJet 3830.  I am not all that tech savvy so any detailed guidance in helping me update the Hp Extension on my MacBook Air (with a 2020 M1 chip) would be greatly appreciated.

[A_Gayathri · Accepted solution]

Hi @Richard485,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to update the HP extension on your MacBook Air is essential to ensure compatibility with macOS updates and maintain your printer's functionality. Here's a step-by-step guide to help you update the HP software on your MacBook Air running macOS Sequoia:

Step 1: Check for macOS Updates

Before updating the HP extension, ensure your macOS is up to date.

1. Click on the Apple menu () in the top-left corner of your screen.
2. Select System Settings or System Preferences.
3. Go to Software Update and install any available updates.

Step 2: Uninstall Old HP Software

If you have outdated HP printer software, uninstall it to avoid conflicts.

1. Open Finder.
2. Go to Applications.
3. Look for any HP-related software (e.g., HP Easy Start, HP Utility, etc.).
4. Drag them to the Trash and empty it.

Step 3: Download the Latest HP Software

You need the most recent HP drivers and software to ensure compatibility.

1. Visit the official HP support page: HP Customer Support.
2. Enter your printer model, HP OfficeJet 3830, and select your operating system (macOS Sequoia).
3. Download the recommended driver or HP Easy Start for your printer.

Step 4: Install HP Easy Start and Update the Extension

1. Open the downloaded HP Easy Start file.
2. Follow the on-screen instructions to install the necessary software and drivers.
3. During the installation, HP Easy Start should update the HP extension.

Step 5: Allow HP Extension in macOS Settings

macOS may block extensions until explicitly allowed.

1. After installation, if prompted, go to System Settings > Privacy & Security.
2. Look for a message about the HP extension and click Allow.
3. Restart your MacBook to apply the changes.

Step 6: Test Your Printer

1. Ensure your printer is connected to the same Wi-Fi network as your MacBook.
2. Print a test page to verify everything is working.

Troubleshooting

If you continue to see the message after following these steps:

• Reset the Printing System: Go to System Settings > Printers & Scanners, right-click in the printer list, select Reset printing system, and re-add your printer.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[A_Gayathri]

HI @Richard485,

Thank you for your response.  That's great! If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!