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Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: "HPxxxxx.framework" will damage your computer" message in macOS Catalina or Mojave .
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Solved!

Update firmware on my HP ENVY 5530 e-All-in-One Printer

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Dear Community,

I'm using the HP Instant Ink service for my printer HP ENVY 5530 e-All-in-One Printer and I'm now receiving a mail from the HP service that is saying  to me that is necessary to update the firmware of the printer to continue to use the Instant Ink service.

They give me the instruction about how to update it directly on the printer ...Settings> product update> verify new update ...but I don't find any new firmware available for the printer ...the printer sad that the last version is already installed.

So, what I need to do?

Thanks in advance bye, Paolo

 

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@Paolo_IT, Welcome to HP Support Community!

 

If the printer has the updates already installed you do not have to worry. The email is only if you don't have the updates installed. It would have been sent to everyone with the HP Envy 5530 Printer.

 

If you have any concerns with your account or the printer we are always here to help you 🙂

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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