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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
FredJH
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Update firmware

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After a recent OS update to my iMac, it is now macOS Catalina Ver. 10.15.7. My hp LaserJet P1102W no longer prints wirelessly, it will print with a USB connection.

On investigation I have an error message “HP Firmware Updater” needs to be updated. The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information.

 I have downloaded the update software but still get the error message re firmware. There is no option on the hp site for a firmware update.

Can you please provide a link for this updated Firmware.

Thank you

Fred Horley

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TEJ1602
HP Support Agent
HP Support Agent
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@FredJH, Welcome to HP Support Community!

 

There are no firmware updates available for the printer. To isolate the wireless issue further, I'd like to know the following-

  • Are the printer and PC connected to the same network?
  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
  • What is the distance between the router and the printer?
  • Is there any antivirus software installed on your computer?
  • Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

 

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

 

Keep me posted for further assistance.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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