Update of ENVY 7640 Printer software fails

[MuggleBorn]

I downloaded software update for my printer via HP Support Assistant.  When I tried to install it, I get error message below.  Can anyone tell me what the error means?

[Jeet_singh]

Hi @MuggleBorn,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I understand you are getting an error message while installing the drivers for your HP Envy printer. I'd be glad to help you with this.

Let's try to uninstall the printer drivers using this method: 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

For more assistance, please check this link.

Once the printer drivers are uninstalled, I would suggest you go ahead and restart the PC and then download and install the full feature software either from the disc or from the support website.

Here is the link to download the full feature software from the support website.

Let me know how that pans out, 

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards, 

[MuggleBorn · Accepted solution]

---

@Jeet_singh wrote:

Hi @MuggleBorn,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I understand you are getting an error message while installing the drivers for your HP Envy printer. I'd be glad to help you with this.

Let's try to uninstall the printer drivers using this method: 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

For more assistance, please check this link.

Once the printer drivers are uninstalled, I would suggest you go ahead and restart the PC and then download and install the full feature software either from the disc or from the support website.

Here is the link to download the full feature software from the support website.

Let me know how that pans out, 

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards, 

---

Hi Jeet,

I'll try your suggestion and let you know how it goes.

THANK YOU!

[Jeet_singh]

Hi @MuggleBorn,

Thanks for replying. 

Sounds good. Let me know if you need any further assistance, I'll be more than happy to assist you.

Thanks & Regards,

[MuggleBorn]

Hi Jeet,

I apologize for taking so long to get this done.  I hadn't had a free window until today.

I was able to get the software update installed, thanks to your really good instuctions.

Everything is working well now.

THANK YOU SO MUCH for all your help!