Update printer driver repeatedly fails

[asdfgh342]

Hi, I'm repeatedly receiving notifications to update my printer driver. When the pop-up notification appears (see attached image) I accept "Yes" and the process begins. Several minutes later the updater says the installation failed, Retry or Cancel, so I choose Retry and off we go again. Many minutes later it says the installation failed... and so on. I then downloaded the latest version from the HP support site and installed it, no problem. But... I'm still getting the pop-up notification every three or four hours or so. 

Any advice would be appreciated, I have a left handed screwdriver and a big hammer but I'm saving these as a last resort. 🙂

[Meghana_10]

Hello @asdfgh342, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP envy 6000 printer. 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

We request that you check and verify if the latest software and drivers are installed for the printer through the link provided below and update if the latest drivers are not installed. 

HP ENVY 6000 All-in-One Printer series Software and Driver Downloads | HP® Support

Please let us know if this helps in resolving the issue. 

Take care and have an amazing day!

[asdfgh342]

As stated in my original post, following the appearance of the pop-ups about Updates, and how the update process failed, I then downloaded the latest version from the HP support site and installed it, but I am still getting the Update pop-up notification.

[Meghana_10]

Thank you so much for the update. @asdfgh342 

We would request that you uninstall and reinstall the HP app once to check if the updates are syncing with the application. 

 Take care and have an amazing day!

[asdfgh342 · Accepted solution]

Hi,

As requested I uninstalled then reinstalled as suggested, but the issue persisted. I also noted the 'Account' section of the freshly installed App consistently failed to connect to HP servers, instead just showing a blank white dialogue box. 

Last night having realised I've spent a number of hours on this issue, I instead did a fresh install of Windows then restored my data. This didn't take as much time as I've already spent, and at the same time completely wipes the previous installation of the printer software and drivers, which is otherwise not possible using the HP uninstaller.

My printer now functions as expected.

Thank you for your time.

[Meghana_10]

@asdfgh342 Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic and have an amazing day ahead!